Moe's App

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General
Catering
Employment
Gift Cards
Menu Inquires
Franchising
Moe Rewards
Group Ordering
Moe Monday

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General

Why do you shout "Welcome To Moe's!" when a customer enters?

Why did my location close?

Where can I get the latest news from Moe's?

When will there be a Moe's in my area?

Where can I find a Moe's near me?

Catering

Do you provide catering services?

Is there a maximum number of guests you can cater for?

Where can I find pricing?

How do I place a catering order?

When should I place my catering order?

How many guests should I order for?

What is the difference between the Fajita Bar and the Taco Bar?

What if my guests have dietary restrictions?

Can I modify my catering order closer to the event date?

Are chips and salsa included?

Do you provide warming equipment?

Do you supply plates, napkins, and forks?

How can tax-exempt organizations place orders?

Do I need a credit card to order?

Can I use my Moe's Gift Card for catering orders?

Can I earn and redeem my Moe Rewards points for catering?

Employment

I would like to join the Moe's team in my neighborhood. Where can I apply?

Gift Cards

Where can I purchase Moe's gift cards?

Do you offer any discounts on bulk gift card orders?

How can I check the balance of my Gift Card?

Where can I redeem Moe's gift cards?

Can I get cashback or a refund on a Moe’s Gift Card?

What should I do if my Gift Card is lost or stolen?

Can I use Moe's Gift Cards to pay for a catering order?

What are the Moe’s Southwest Grill Gift Card Terms and Conditions?

Are Moe’s Southwest Grill Gift Cards reloadable?

Can I use my Moe’s Southwest Grill Gift Card on Merchandise?

Where can I learn more about what happens with my personal information when I purchase Moe’s Southwest Grill gift cards online?

Do Moe’s gift cards expire?

Are there any fees associated with Moe’s gift cards?

How much can I load onto a gift card?

How can I redeem Moe’s gift cards?

What should I do if my gift card balance is less than my order?

If I used my gift card to pay for an online order that was later canceled or refunded, what happens to my gift card balance?

Do I earn Moe Rewards points when purchasing or redeeming gift cards?

If my gift card does not have a PIN code, can I still redeem it online?

Menu Inquires

I am a vegetarian/vegan. What are my menu options at Moe's?

Why are your corn chips and taco shells listed as containing gluten?

Is your cheese pasteurized?

Where can I find allergen information?

What Moe’s locations currently offer Loaded Fries, Churro Fries, and Cheesecake Chimichangas?

Franchising

How can I start a franchise?

Moe Rewards

Do I need an account to participate in the Moe Rewards program?

How do I earn rewards?

Where did my Banked Rewards go?

How do I reach Moe’s Gold status?

How do I maintain Gold Status?

Do my points expire?

Can I earn points on the purchase of gift cards?

Can I earn points on the purchase of a catering?

If I made an eligible purchase before I signed up for Moe Rewards, can I still get points?

What do I do if I am unable to scan the barcode on my receipt?

I see Rewards and Deals in my account? What is the difference?

How do I redeem Rewards and Deals?

Can I redeem more than one Moe Rewards offer or reward on my order?

Can I redeem my points for cash?

If I want to combine two Moe Reward Accounts, will the points transfer?

What do I do if I forget my username and/or password?

Who do I contact with any questions or issues?

Group Ordering

What is group ordering?

Where is group ordering available?

How do I start a group order?

Do I have to have a Moe Rewards account to use Group Ordering?

I'm a Moe Rewards Member. Will I earn points for my group order?

Can I redeem rewards or deals on my group order?

Can I submit a group order without ordering food myself?

As a host, will I see participant orders in my cart?

As a host, how will I know when all participant orders have been submitted?

Can participants pay for their own order?

Can I change the time of my group order?

Can I make changes to my group order after it has been submitted?

What if someone uses my group ordering link after I’ve placed the order?

What if I have an issue with my group order?

How many participants can be incuded in a group order?

Can I cancel my participation in a group order after joining?

Can I schedule a group order for a future date and time?

Will participants be automatically notified when they can start adding items to the group order?